Retail Management: A career in sales and customer satisfaction
Do you enjoy working with people? Do you have outstanding organisational skills? Then a career in retail management may be the right choice for you. From overseeing budgets to conducting performance reviews, there is a wide range of responsibilities associated with retail management jobs. As this is a senior level position you will need relevant experience and training to enter into this role.
What does retail management involve?
Retail Managers are responsible for overseeing the daily running of stores. In large shops or organisations, a retail manager will be responsible for a department within the company. They ensure that the daily operations run smoothly and that staff perform their duties efficiently.
Planning, organising and directing are all part of this role. The aim of retail management is to ensure that the company is generating maximum profits. Vacancies are available in wholesale as well as stores, and vacancies can also be listed as store manager jobs.
Tasks associated with jobs in retail
Retail jobs involve a wide range of tasks. Retail managers are responsible for stipulating the daily objectives of the store. In accordance with the daily objectives the manager sets tasks for staff members to complete. The retail manager is responsible for ensuring that staff members complete their tasks efficiently in order to meet the daily objectives.
Store manager roles involve financial tasks such as finalising budgets. Employees in this role need to ensure that staff members are adhering to the budgets. They are also required to devise and implement strategies which prevent theft as well as damage to company products.
A vital part of management jobs is to monitor the performance of staff members. With the goal of ensuring that staff are working at optimum efficiency, managers conduct performance reviews and give feedback. Managers are required to complete reports and maintain records.
Managers train staff and look out for opportunities for employee development. It is vital that managers uphold safety regulations. They are also required to devise and implement sales plans with the aim of maximising profits. Other tasks that are associated with store manager jobs include managing stock and handling customer complaints.
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Traits and skills needed for retail management
Now that you know more about retail management jobs, let us see if you have what it takes to succeed in this role. To fulfil your responsibilities you will need to have excellent communication and interpersonal skills. Organisational skills are also vital for this role. Retail jobs require mathematical and planning capabilities. Computer literacy is essential. To excel as a manager you will need to be hard-working and committed.
If you have the right qualities to make it in retail management, you will need to get started on taking steps towards achieving a management position. One option is to start in entry-level positions such as cashier jobs or shelf packer roles. Once you have experience in the retail industry and you have shown your employers that you are reliable you can look out for opportunities to get a promotion.
In-house training is a great way to advance your career. If you want to work your way up to a senior level position, it is important to be a trustworthy and committed employee. Another option is to complete a tertiary qualification such as a diploma or degree. It is advantageous to have managerial experience when you are applying for vacancies.
Retail management courses can increase your chances of being hired. There is a wide range of educational institutes in South Africa that offer relevant courses. You can study a National Diploma in Business Management at the Durban University of Technology or the University of Johannesburg. Another option is the Cape Peninsula University of Technology. Business Management Diplomas are available from Falsebay College and Varsity College. The Business Management Training College is another option.
Retail management positions have an average salary of R120,301. You can increase your income by looking for skills development opportunities. Experience is another factor which is associated with higher pay. Operations management as well as people management skills contribute to an increased salary. Merchandising and sales capabilities are also advantageous.
Once you have the right training and experience you can start applying for management jobs in retail. Look out for opportunities to develop your skills and you will be well on your way to securing a management position.