Make the first impression as a receptionist
Are you looking for receptionist jobs? You can increase your chances of getting hired by developing your capabilities and gaining relevant experience. From dressing professionally to great communication skills, there are plenty of ways that you can stand out as a receptionist. Excellent interpersonal and IT capabilities are also essential for customer care. You can find receptionist jobs on Job Mail.
Here are some of the skills and traits you’ll do well to hone while you are looking for receptionist jobs.
Photographer – Afta Putta Gunawan
Professionalism
A receptionist is the first point of contact for visitors, which includes current and prospective clients. It is necessary for employees in this role to maintain a high level of professionalism. They need to be well-dressed and well-groomed. A welcoming and friendly attitude is required for this role.
Reception work also requires the ability to handle conflict with professionalism. Employees in this position need to embody the company’s values through the way they act as well as through their appearance. A friendly greeting and a smile go a long way towards creating a good first impression. Part of professionalism is confidentiality, which means that you don’t disclose any sensitive information about the company or about your clients. You may also be expected to be discreet about the people who visit the company’s offices.
Technologically savvy
Most positions in modern offices require the ability to use technology and this is also true of receptionist jobs. Employees in this role need to be able to operate telephone systems as well as computers. Computer literacy is required to work with spreadsheets and word-processing, and receptionists have to know how to use a copy machine. Some employers may require you to update the company’s social media pages.
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Multitasking abilities
Registering visitors, connecting phone calls, filing, and greeting visitors are just some of the diverse range of tasks that a receptionist is expected to perform. In order to get everything done, receptionists must be able to multi-task. Employees in this role must be able to complete numerous tasks under pressure while remaining calm. They are also expected to help other staff members with administrative duties.
Receptionists are required to organise their tasks and to prioritise the ones that are most important. Not only must receptionists stay organised themselves, they also need to assist other staff members with organisational tasks. This includes ordering stationery and helping to keep the office tidy. Excellent time-management capabilities are also required.
Interpersonal skills
Interpersonal capabilities extend past the ability to communicate effectively. Receptionist jobs require the ability to work with other staff members as well as the skills to receive constructive feedback. The ability to build rapport with other staff members and with clients is important. Employees in this position must have empathy and should understand the people they are working with. You can develop your interpersonal skills by addressing people by their name, making eye contact when you’re talking, and by looking for things that you have in common with other people.
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Communication skills
Receptionists are expected to answer telephones, take messages and make bookings. They also assist clients who are visiting the company. Receptionists engage with clients telephonically and in person and they must be able to handle emergencies and distribute information. All these tasks require superior verbal communication skills but they also need written communication skills to record messages and write emails. If you want to succeed in customer care, you’ll need to be capable of processing information precisely and quickly. Employees in this role respond to customer queries and handle complaints.
Now that you know how to succeed in this occupation, you can look for receptionist jobs online. Receptionists play a vital role in most industries, which makes training as a receptionist a good career move.
