Questions to ask during an IT technician interview

Are you looking to fill an IT technician position? Then we’ve got the right interview questions for you! Knowing what skills and qualities you’re looking for in your ideal candidate helps to guide the questions you ask. You’ll need someone who has outstanding technical skills and the ability to communicate effectively. Post a FREE vacancy on Job Mail and connect to the best candidates today.

Interview questions you can ask:

1. Technology is constantly progressing. How do you keep up with the continuous developments in the IT industry?

IT technicians need to be dedicated to continuous learning in order to be successful. A passion for understanding the latest technology ensures that your IT technician can recommend relevant upgrades to optimise the efficiency of your business. Completing online research and additional training are just some of the ways that a suitable candidate may respond.

2. What skills make you suitable for this position?

Does the candidate know what it takes to succeed as an IT technician? This question gives you insight into the capabilities your interviewee has to offer. You’ll also be able to determine if they’ve done their research into which skills are essential for an IT technician to have.

3. How has your education prepared you for an IT technician role?

When it comes to determining which interview questions to ask, it’s important to use this opportunity to learn more about the candidate’s training. Look out for qualifications that have developed the candidate’s technical capabilities and those that have improved their soft skills.

4. How would you describe your problem-solving process?

The ability to develop solutions to problems is an important attribute of an IT technician. This question gives you insight into what aspects of the troubleshooting process are most important to the candidate. Their response may include gathering information about the problem, developing a hypothesis, carrying out tests, and putting a solution in place. You can even give the candidate a few examples of problems and ask them to explain how they will go about resolving these issues.

5. What relevant IT technician experience do you have? What did you like most and least about your previous job?

While completing a qualification at an educational institute is a good foundation for a career in the IT industry, relevant work experience gives your candidate the chance to practice their skills. On-the-job training is an excellent opportunity for the candidate to take their skills to the next level. Understanding what the candidate enjoys about their work gives you insight into what attracted them to this career in the first place. Enthusiastic employees are more likely to deliver efficient and reliable performance than those who don’t enjoy their job.

6. How do you handle users who frequently misidentify their PC problems?

While technical capabilities are important, you need to know how the candidate deals with people. Good interpersonal and communication skills are required for this role. In their response, the candidate needs to show their ability to listen to the user and to maintain a professional attitude. Their ability to gather information by asking the right questions is also essential. Asking the user questions about when the problem began and how the system worked before the issue started, are appropriate responses. The candidate may also include asking the user if they’ve installed new hardware or software in their response.

7. How do you cope with numerous deadlines?

This question gives you insight into the candidate’s work ethic and organisational capabilities. To succeed as an IT technician, they’ll need to be able to work under pressure in order to meet deadlines. The ability to prioritise the most important tasks is essential.

Now that you know what interview questions to ask, you can start your search for the ideal IT technician. Place your FREE advertisement on Job Mail today.