How to be a successful receptionist
Learn how to become a successful receptionist and take your career to new heights. You’ll need a friendly attitude and excellent problem-solving skills to complete your duties efficiently. Almost every business needs a receptionist, which means that there are numerous job opportunities you can choose from. You may find yourself working at a hotel, hospital, school or corporate company. So, if you’re looking for receptionist jobs, visit Job Mail, register your CV for free, and start applying.
8 tips on how to be a successful receptionist:
1. Cultivate a friendly and professional attitude
The main duties of a receptionist are answering phone calls and welcoming guests. Because of this, you need to be friendly, helpful, and professional at all times. A friendly attitude will not only make guests feel welcome, but it also cultivates a positive work environment in general. When people have a positive experience at the business, they are also more likely to refer your business to people they know, which in turn helps to grow the company you are working for.
2. Stay calm
As a receptionist, you may find yourself faced with challenging situations from time to time, so you’ll need to know how to stay calm during these times. You’ll also need excellent problem-solving skills to resolve these and other situations. You’re likely to be faced with angry clients at some point, which is when a calm approach can prevent the situation from escalating.
3. Be organised
A lack of organisation skills is a recipe for disaster. You’ll have a diverse range of tasks to complete on a daily basis, so proper time management is key if you want to stay on top of your workload. You can expect to answer telephones, welcome visitors, respond to emails, record appointments, and much more.
4. Computer literacy is key to your success
Computer literacy is a fundamental skill for any receptionist and can increase your productivity. Word, Excel, and Outlook will most likely be the programs you use the most. You can manage calendars in Outlook, create spreadsheets in Excel, and type letters and other company documents in Word, just to name a few. You will also need to know how the printer works.
5. Be punctual
Punctuality is an integral part of being a successful receptionist. Arrive at work on time and complete tasks promptly. Punctuality is a sign of respect for your company and the people you work with. It’s also a sign of professionalism and helps you stand out as a reliable and trustworthy employee.
6. Make an effort
Put in extra effort to assist people when they ask for your help. You can use your diverse skill set to go beyond the limitations of your duties. Putting effort into everything you do will also show people that you take your job seriously and that you care about the greater good of the company.
7. Communicate clearly
Communication skills are essential for this role. You’ll need to speak clearly on the phone and have the ability to listen carefully. Paying attention when people speak to you over the phone will help you understand their needs and will also help you to convey the correct messages. Written communication skills are also valuable as you’ll be required to respond to emails and take minutes in meetings. Proper grammar and spelling maintain the professionalism of any correspondence you’re responsible for.
8. Maintain confidentiality
As a receptionist, you’ll deal with sensitive information. It’s important that you keep this information confidential. You’ll also need to ensure that nobody has unauthorised access to the company’s confidential data.
Working as a receptionist isn’t just another job. You’ll have the important responsibility of representing your company. The successful completion of your duties has an impact on the prosperity of the entire organisation. So, if you’re looking for a new challenge, find receptionist jobs on Job Mail today!